FAQ

ARE YOUR ITEMS HAND PAINTED?
All items are hand painted by Sarah MacLaughlin

CAN I PLACE AN ORDER FOR AN ITEM THAT IS SHOWN AS SOLD-OUT?
Please get in contact as it may be possible to replicate this piece.

WHERE DO YOU SHIP AND WHAT IS THE COST?
I currently ship to the UK only. All prices shown on the website include postage and packaging to the UK.

DO YOU ACCEPT DEBIT AND CREDIT CARDS?
I accept Visa, Mastercard and American Express credit and debit cards.

WHEN WILL MY ITEM BE DELIVERED?
Please allow 2 weeks for delivery although most items are shipped within a week. If you have not received your package or correspondence from us within this time frame, please contact me. However, if your order is urgent please let me know and I will strive to get your order to you as soon as possible.

WHAT SHIPPING METHODS ARE AVAILABLE?
All items are shipped first class Royal Mail.

DO YOU ACCEPT CUSTOM ORDERS?
Yes! I love working on custom requests or collaborations. Get in touch with your ideas.

ARE THERE ANY CARE RECOMENDATIONS FOR THE PIECES I HAVE JUST PURCHASED?
To preserve their full beauty and extend its longevity, my pieces should cleaned with a damp cloth and not left in direct sunlight.

DO YOU ACCEPT RETURNS?
Please note that I do not offer refunds for ‘change of mind’ so please consider your purchases carefully.

WHAT IF MY ITEM ARRIVES DAMAGED?
All of my products are prepared and packed with extreme care. Please be aware that I cannot be responsible for any items that are lost or damaged during delivery.

IS MY INFORMATION HELD IN CONFIDENCE?
All confidential information, including credit card details, are held securely. Customer details are not passed on to third parties and are used only in accordance with the Data Protection Act.

MORE QUESTIONS?
Do email Sarah at hello@colourbysarah.com